@import"https://fonts.googleapis.com/css2?family=Onest:wght@400;500;600&family=JetBrains+Mono:wght@400;500&display=swap";@font-face{font-family:em-icons-pack;src:url(/assets/em-icons-pack-BqGNA1BS.woff2) format("woff2");font-display:block}*,*:before,*:after{font-synthesis:none!important}html,body{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.modal-title,.page-title,.detail-title,.brand-name,.stat-value,.login-logo,.user-name,.form-label,.nav-item,.ticket-subject,h1,h2,h3,h4,h5,h6{font-weight:500!important}[class^=icon-],[class*=" 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#FFFFFF;--ui-1: #F8F9FC;--ui-2: #EEF2F7;--ui-3: #D9E0E8;--ui-4: #BAC5D1;--ui-6: #758CA3;--ui-7: #52667A;--ui-8: #1F3449;--ui-10: #051A2E;--states-primary-7: #1A5BC4;--states-primary-6: #276CDC;--states-primary-4: #98B3F3;--states-primary-2: #E8F4FC;--states-negative-7: #B22147;--states-negative-6: #D2325A;--states-negative-4: #ED9BA5;--states-negative-2: #FBEAEC;--states-warning-7: #875F12;--states-warning-4: #E4D2A9;--states-warning-2: #FFFAF0;--states-positive-8: #07881B;--states-positive-4: #AFDCAD;--states-positive-2: #EAFBE9;--font-sans: "Onest", system-ui, -apple-system, "Helvetica Neue", Arial, sans-serif;--font-mono: "JetBrains Mono", ui-monospace, SFMono-Regular, Menlo, Monaco, monospace;--font-product: var(--font-sans);--type-xxl: 500 40px/40px var(--font-product);--type-2xl: 500 24px/28px var(--font-product);--type-xl: 500 18px/24px var(--font-product);--type-lg: 500 16px/18px var(--font-product);--type-md: 500 14px/18px var(--font-product);--type-md-reg: 400 14px/18px 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var(--duration-fast);--duration-base: var(--duration-base);--duration-slow: .32s;--easing-default: cubic-bezier(.2, .8, .2, 1);--easing-in: cubic-bezier(.4, 0, 1, 1);--easing-out: cubic-bezier(0, 0, .2, 1);--shadow-sm: 0 1px 2px rgba(5, 26, 46, .06);--shadow-md: 0 1px 8px rgba(77, 94, 104, .12);--shadow-lg: 0 8px 24px rgba(5, 26, 46, .16);--shadow-input: inset 0 0 4px 0 var(--color-field-shadow-inset);--app-nav-height: 64px;--color-bg-outer: var(--ui-1);--color-bg-page: var(--ui-1);--color-bg-header: var(--color-surface-1);--color-bg-canvas: var(--ui-2);--color-surface-1: var(--ui-0);--color-surface-1-hover: var(--ui-1);--color-surface-2: var(--ui-2);--color-surface-inverted: var(--ui-10);--color-surface-overlay: var(--color-surface-1);--color-fill-subtle: color-mix(in srgb, var(--color-text-primary) 8%, transparent);--color-text-primary: var(--ui-10);--color-text-secondary: var(--ui-7);--color-text-tertiary: var(--ui-6);--color-text-on-inverted: var(--ui-2);--color-text-disabled: var(--ui-4);--color-icon-primary: var(--ui-8);--color-icon-secondary: var(--ui-6);--color-border-default: var(--ui-3);--color-border-strong: var(--ui-4);--color-border-subtle: var(--ui-2);--color-accent-primary: var(--states-primary-6);--color-accent-primary-bg: var(--states-primary-2);--color-accent-primary-bg-strong: var(--states-primary-2);--color-accent-primary-border: var(--states-primary-4);--color-on-accent: #FFFFFF;--color-field-shadow-inset: color-mix(in srgb, #0F416E 24%, transparent);--color-feedback-positive-bg: var(--states-positive-2);--color-feedback-positive-fg: var(--states-positive-8);--color-feedback-positive-solid: var(--states-positive-8);--color-feedback-positive-border: var(--states-positive-4);--color-feedback-negative-bg: var(--states-negative-2);--color-feedback-negative-fg: var(--states-negative-7);--color-feedback-negative-solid: var(--states-negative-6);--color-feedback-negative-border: var(--states-negative-4);--color-feedback-warning-bg: var(--states-warning-2);--color-feedback-warning-fg: var(--states-warning-7);--color-feedback-warning-solid: var(--states-warning-7);--color-feedback-warning-on-solid: #FFFFFF;--color-feedback-warning-border: var(--states-warning-4);--color-button-primary-bg: var(--color-accent-primary);--color-button-primary-fg: #FFFFFF;--color-button-primary-bg-hover: color-mix(in srgb, var(--color-button-primary-bg) 88%, black);--color-accent-primary-bg-hover: color-mix(in srgb, var(--color-accent-primary-bg) 88%, var(--color-accent-primary));--color-feedback-negative-solid-hover: color-mix(in srgb, var(--color-feedback-negative-solid) 88%, black);--color-focus-ring: var(--color-accent-primary);--shadow-focus: 0 0 0 3px color-mix(in srgb, var(--color-accent-primary) 18%, transparent);--shadow-focus-error: 0 0 0 3px color-mix(in srgb, var(--color-feedback-negative-solid) 18%, transparent);--color-scrim: rgba(5, 26, 46, .5);--bg: var(--color-bg-page);--surface: var(--color-surface-1);--surface2: var(--color-surface-2);--border: var(--color-border-default);--border-strong: var(--color-border-strong);--accent: var(--color-accent-primary);--accent2: var(--states-primary-7);--green: var(--color-feedback-positive-solid);--yellow: var(--color-feedback-warning-fg);--red: var(--color-feedback-negative-solid);--text: var(--color-text-primary);--muted: var(--color-text-secondary);--mono: var(--font-mono);--sans: var(--font-sans);--display: var(--font-product);--agent-bubble-bg: var(--color-accent-primary-bg);--agent-bubble-border: var(--color-accent-primary-border);--agent-bubble-text: var(--states-primary-7);--note-bubble-text: var(--color-feedback-warning-fg);--ai-summary-text: var(--ui-8);--shadow-card: var(--shadow-sm);--shadow-hover: var(--shadow-md);--shadow-popover: var(--shadow-lg);--space-xxs: var(--space-2);--space-xs: var(--space-4);--space-sm: var(--space-6);--space-md: var(--space-10);--space-lg: var(--space-16);--space-xl: var(--space-20);--space-xxl: var(--space-30);--hover-transition: all var(--duration-fast) var(--easing-default)}:root[data-theme=dark]{--graphite-1: #121721;--graphite-2: #171C26;--graphite-3: #1D2330;--graphite-4: #222A39;--graphite-5: #262E40;--graphite-6: #2E374D;--graphite-7: #3D465C;--graphite-8: #888D9D;--graphite-9: #ADAFB9;--graphite-10: #F8F9FC;--graphite-line-strong: rgba(163, 190, 245, .2);--graphite-line-subtle: rgba(163, 190, 245, .06);--graphite-text-disabled: rgba(163, 190, 245, .28);--states-dark-primary: #4B72EB;--states-dark-primary-bg: #1B2440;--states-dark-primary-fg: #8FA8F2;--states-dark-positive: #359759;--states-dark-positive-bg: #192E21;--states-dark-positive-fg: #71D696;--states-dark-negative: #D92626;--states-dark-negative-bg: #2F1818;--states-dark-negative-fg: #F27D7D;--states-dark-warning: #E9B10C;--states-dark-warning-bg: #302A17;--states-dark-warning-fg: #DDB640;--color-bg-outer: var(--graphite-2);--color-bg-page: var(--graphite-1);--color-bg-canvas: var(--graphite-3);--color-surface-1: var(--graphite-2);--color-surface-1-hover: var(--graphite-5);--color-surface-2: var(--graphite-4);--color-surface-inverted: var(--graphite-4);--color-surface-overlay: var(--graphite-3);--color-text-primary: var(--graphite-10);--color-text-secondary: var(--graphite-9);--color-text-tertiary: var(--graphite-8);--color-text-disabled: var(--graphite-text-disabled);--color-icon-primary: var(--ui-2);--color-icon-secondary: var(--graphite-8);--color-border-default: var(--graphite-5);--color-border-strong: var(--graphite-line-strong);--color-border-subtle: var(--graphite-line-subtle);--color-accent-primary: var(--states-dark-primary);--color-accent-primary-bg: color-mix(in srgb, var(--states-dark-primary) 18%, transparent);--color-accent-primary-bg-strong: var(--states-dark-primary-bg);--color-accent-primary-border: color-mix(in srgb, var(--states-dark-primary) 40%, transparent);--color-on-accent: var(--graphite-10);--color-field-shadow-inset: color-mix(in srgb, var(--graphite-8) 22%, transparent);--color-feedback-positive-bg: var(--states-dark-positive-bg);--color-feedback-positive-fg: var(--states-dark-positive-fg);--color-feedback-positive-solid: var(--states-dark-positive);--color-feedback-positive-border: color-mix(in srgb, var(--states-dark-positive) 40%, transparent);--color-feedback-negative-bg: var(--states-dark-negative-bg);--color-feedback-negative-fg: var(--states-dark-negative-fg);--color-feedback-negative-solid: var(--states-dark-negative);--color-feedback-negative-border: color-mix(in srgb, var(--states-dark-negative) 40%, transparent);--color-feedback-warning-bg: var(--states-dark-warning-bg);--color-feedback-warning-fg: var(--states-dark-warning-fg);--color-feedback-warning-solid: var(--states-dark-warning);--color-feedback-warning-on-solid: var(--graphite-1);--color-feedback-warning-border: color-mix(in srgb, var(--states-dark-warning) 40%, transparent);--color-button-primary-fg: var(--graphite-10);--color-button-primary-bg-hover: color-mix(in srgb, var(--color-button-primary-bg) 85%, white);--color-feedback-negative-solid-hover: color-mix(in srgb, var(--color-feedback-negative-solid) 85%, white);--color-scrim: rgba(0, 0, 0, .65);--shadow-sm: 0 1px 2px rgba(0, 0, 0, .4);--shadow-md: 0 2px 8px rgba(0, 0, 0, .4), 0 8px 24px rgba(0, 0, 0, .45);--shadow-lg: 0 12px 40px rgba(0, 0, 0, .6);--accent2: var(--states-dark-primary-fg);--agent-bubble-text: var(--states-dark-primary-fg);--ai-summary-text: var(--graphite-9)}@media (prefers-color-scheme: dark){:root[data-theme=auto]{--graphite-1: #121721;--graphite-2: #171C26;--graphite-3: #1D2330;--graphite-4: #222A39;--graphite-5: #262E40;--graphite-6: #2E374D;--graphite-7: #3D465C;--graphite-8: #888D9D;--graphite-9: #ADAFB9;--graphite-10: #F8F9FC;--graphite-line-strong: rgba(163, 190, 245, .2);--graphite-line-subtle: rgba(163, 190, 245, .06);--graphite-text-disabled: rgba(163, 190, 245, .28);--states-dark-primary: #4B72EB;--states-dark-primary-bg: #1B2440;--states-dark-primary-fg: #8FA8F2;--states-dark-positive: #359759;--states-dark-positive-bg: #192E21;--states-dark-positive-fg: #71D696;--states-dark-negative: #D92626;--states-dark-negative-bg: #2F1818;--states-dark-negative-fg: #F27D7D;--states-dark-warning: #E9B10C;--states-dark-warning-bg: #302A17;--states-dark-warning-fg: #DDB640;--color-bg-outer: var(--graphite-2);--color-bg-page: var(--graphite-1);--color-bg-canvas: var(--graphite-3);--color-surface-1: var(--graphite-2);--color-surface-1-hover: var(--graphite-5);--color-surface-2: var(--graphite-4);--color-surface-inverted: var(--graphite-4);--color-surface-overlay: var(--graphite-3);--color-text-primary: var(--graphite-10);--color-text-secondary: var(--graphite-9);--color-text-tertiary: var(--graphite-8);--color-text-disabled: var(--graphite-text-disabled);--color-icon-primary: var(--ui-2);--color-icon-secondary: var(--graphite-8);--color-border-default: var(--graphite-5);--color-border-strong: var(--graphite-line-strong);--color-border-subtle: var(--graphite-line-subtle);--color-accent-primary: var(--states-dark-primary);--color-accent-primary-bg: color-mix(in srgb, var(--states-dark-primary) 18%, transparent);--color-accent-primary-bg-strong: var(--states-dark-primary-bg);--color-accent-primary-border: color-mix(in srgb, var(--states-dark-primary) 40%, transparent);--color-on-accent: var(--graphite-10);--color-field-shadow-inset: color-mix(in srgb, var(--graphite-8) 22%, transparent);--color-feedback-positive-bg: var(--states-dark-positive-bg);--color-feedback-positive-fg: var(--states-dark-positive-fg);--color-feedback-positive-solid: var(--states-dark-positive);--color-feedback-positive-border: color-mix(in srgb, var(--states-dark-positive) 40%, transparent);--color-feedback-negative-bg: var(--states-dark-negative-bg);--color-feedback-negative-fg: var(--states-dark-negative-fg);--color-feedback-negative-solid: var(--states-dark-negative);--color-feedback-negative-border: color-mix(in srgb, var(--states-dark-negative) 40%, transparent);--color-feedback-warning-bg: var(--states-dark-warning-bg);--color-feedback-warning-fg: var(--states-dark-warning-fg);--color-feedback-warning-solid: var(--states-dark-warning);--color-feedback-warning-on-solid: var(--graphite-1);--color-feedback-warning-border: color-mix(in srgb, var(--states-dark-warning) 40%, transparent);--color-button-primary-fg: var(--graphite-10);--color-button-primary-bg-hover: color-mix(in srgb, var(--color-button-primary-bg) 85%, white);--color-feedback-negative-solid-hover: color-mix(in srgb, var(--color-feedback-negative-solid) 85%, white);--color-scrim: rgba(0, 0, 0, .65);--shadow-sm: 0 1px 2px rgba(0, 0, 0, .4);--shadow-md: 0 2px 8px rgba(0, 0, 0, .4), 0 8px 24px rgba(0, 0, 0, .45);--shadow-lg: 0 12px 40px rgba(0, 0, 0, .6);--accent2: var(--states-dark-primary-fg);--agent-bubble-text: var(--states-dark-primary-fg);--ai-summary-text: var(--graphite-9)}}body{background:var(--color-bg-outer);color:var(--color-text-primary);font:var(--type-md-reg);height:100vh;display:flex;overflow:hidden}.login-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:500;background:var(--bg);display:flex;align-items:center;justify-content:center;flex-direction:column;gap:24px}.login-box{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:40px 48px;text-align:center;max-width:420px}.login-logo{font-family:var(--display);font-size:22px;font-weight:500;margin-bottom:8px;display:flex;align-items:center;justify-content:center;gap:10px}.login-logo .logo-dot{width:12px;height:12px;border-radius:50%;background:var(--accent);box-shadow:none}.login-subtitle{font-family:var(--mono);font-size:12px;color:var(--muted);letter-spacing:normal;text-transform:none;margin-bottom:28px}.login-hint{margin-top:16px;font-family:var(--mono);font-size:11px;color:var(--muted);line-height:1.6}.login-error{margin-top:16px;padding:10px 14px;background:var(--color-feedback-negative-bg);border:1px solid var(--color-feedback-negative-border);border-radius:var(--radius-lg);font-size:12px;color:var(--red);display:none}#googleSignInButton{display:flex;justify-content:center}.sidebar{width:200px;min-width:200px;background:var(--color-surface-1);display:flex;flex-direction:column;padding:var(--space-24) 0}.logo{font-family:var(--display);font-size:18px;font-weight:500;padding:0 20px 28px;display:flex;align-items:center;gap:8px}.emma-logo-img{height:28px;width:auto;max-width:160px;display:block}.login-logo .emma-logo-img{height:40px}.emma-logo-icon{width:22px;height:22px;flex-shrink:0}.emma-logo-icon path{fill:var(--accent)}.login-logo .emma-logo-icon{width:32px;height:32px}.nav-section{padding:0 12px;margin-bottom:6px}.nav-label{font-family:var(--mono);font-size:10px;letter-spacing:normal;color:var(--muted);padding:0 8px 8px;text-transform:none}.nav-item{display:flex;align-items:center;gap:var(--space-10);padding:var(--space-8) var(--space-12);border:1px solid transparent;border-radius:var(--radius-md);font:var(--type-md-reg);color:var(--color-text-secondary);cursor:pointer;margin-bottom:var(--space-2);transition:background var(--duration-fast) var(--easing-default),border-color var(--duration-fast) var(--easing-default),color var(--duration-fast) var(--easing-default)}.nav-item:hover{background:var(--color-surface-1-hover);color:var(--color-text-primary)}.nav-item.active{background:var(--color-accent-primary-bg);border-color:var(--color-accent-primary-border);color:var(--color-accent-primary);font-weight:500}.nav-item.active .icon{color:var(--color-accent-primary)}.nav-item .icon{font-size:var(--icon-16);width:var(--icon-18);text-align:center}.nav-item-disabled{opacity:.5;cursor:not-allowed!important;pointer-events:auto}.nav-item-disabled:hover{background:transparent!important;color:var(--muted)!important}.nav-beta{margin-left:auto;padding:1px 6px;border-radius:var(--radius-sm);background:var(--color-feedback-warning-bg);color:var(--yellow);font-family:var(--mono);font-size:10px;font-weight:500;letter-spacing:normal}.nav-item-toggle{cursor:pointer}.nav-toggle-checkbox{margin-left:auto;margin-right:0;width:14px;height:14px;accent-color:var(--accent);cursor:pointer}.badge{display:inline-flex;align-items:center;gap:var(--space-4);margin-left:auto;padding:1px var(--space-6);border:1px solid 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12px;border-radius:var(--radius-lg)}.avatar{width:32px;height:32px;border-radius:var(--radius-lg);background:linear-gradient(135deg,var(--accent),var(--accent2));display:flex;align-items:center;justify-content:center;font-family:var(--display);font-size:14px;font-weight:500}.user-name{font-size:14px;font-weight:500}.user-role{font-size:11px;color:var(--muted);font-family:var(--mono)}.btn-logout{margin-top:var(--space-8);width:100%;box-sizing:border-box;height:var(--control-h-sm);padding:0 var(--space-10);background:transparent;border:1px solid var(--color-border-default);border-radius:var(--radius-sm);color:var(--color-text-secondary);font:var(--type-xs);font-family:var(--font-mono);cursor:pointer;transition:background var(--duration-fast) var(--easing-default),border-color var(--duration-fast) var(--easing-default),color var(--duration-fast) var(--easing-default)}.btn-logout:hover{background:var(--color-feedback-negative-bg);border-color:var(--color-feedback-negative-border);color:var(--color-feedback-negative-fg)}.theme-switcher{display:flex;margin-top:8px;background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius-md);padding:2px}.theme-btn{flex:1;box-sizing:border-box;height:var(--control-h-xs);padding:0;border-radius:var(--radius-sm);background:transparent;border:none;color:var(--color-text-secondary);font-size:var(--icon-16);cursor:pointer;transition:background var(--duration-fast) var(--easing-default),color var(--duration-fast) var(--easing-default)}.theme-btn:hover{color:var(--color-text-primary)}.theme-btn.active{background:var(--color-surface-1);color:var(--color-accent-primary)}.main{flex:1;display:flex;flex-direction:column;overflow:hidden;background:var(--color-bg-canvas);position:relative}.topbar{box-sizing:border-box;min-height:var(--app-nav-height);padding:0 var(--space-24);display:flex;align-items:center;gap:var(--space-16);background:var(--color-bg-header);flex-shrink:0}.page-title{font:var(--type-2xl);flex:1}.page-body{flex:1;min-height:0;display:flex;flex-direction:column;margin:0 var(--space-12) var(--space-12);background:var(--color-surface-1);border:1px solid var(--color-border-subtle);border-radius:var(--radius-lg);overflow:hidden}.main:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;pointer-events:none;background-image:radial-gradient(var(--color-border-default) 1px,transparent 1px);background-size:16px 16px;opacity:.5;z-index:0}.main>*{position:relative;z-index:var(--z-base)}.search-box{display:flex;align-items:center;gap:var(--space-8);box-sizing:border-box;height:var(--control-h-md);width:240px;padding:0 var(--space-12);background:var(--color-surface-1);border:1px solid var(--color-border-strong);border-radius:var(--radius-md);box-shadow:var(--shadow-input);transition:border-color var(--duration-fast) var(--easing-default),box-shadow var(--duration-fast) var(--easing-default)}.search-box:hover{border-color:var(--color-icon-secondary)}.search-box:focus-within{border-color:var(--color-accent-primary);box-shadow:var(--shadow-input),var(--shadow-focus)}.search-box input{background:none;border:none;outline:none;padding:0;color:var(--color-text-primary);font:var(--type-sm);width:100%}.search-box input::placeholder{color:var(--color-text-tertiary)}.btn-primary{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-6);box-sizing:border-box;height:var(--control-h-md);padding:0 var(--space-16);background:var(--color-button-primary-bg);color:var(--color-button-primary-fg);border:1px solid var(--color-button-primary-bg);border-radius:var(--radius-md);font:var(--type-md);cursor:pointer;white-space:nowrap;transition:background var(--duration-fast) var(--easing-default),border-color var(--duration-fast) var(--easing-default),color var(--duration-fast) var(--easing-default)}.btn-primary:hover:not(:disabled){background:var(--color-button-primary-bg-hover);border-color:var(--color-button-primary-bg-hover)}.btn-primary:focus-visible{outline:2px solid var(--color-accent-primary);outline-offset:2px}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-primary.danger{background:var(--color-feedback-negative-solid);border-color:var(--color-feedback-negative-solid);color:var(--color-on-accent)}.btn-primary.danger:hover:not(:disabled){background:var(--color-feedback-negative-solid-hover);border-color:var(--color-feedback-negative-solid-hover)}.stats-row{display:flex;gap:1px;background:var(--border);border-bottom:1px solid var(--border)}.stat-card{flex:1;background:var(--surface);padding:18px 24px;display:flex;align-items:center;gap:14px}.stat-icon{width:36px;height:36px;border-radius:var(--radius-lg);display:flex;align-items:center;justify-content:center;font-size:16px}.stat-icon.blue{background:var(--color-accent-primary-bg)}.stat-icon.green{background:var(--color-feedback-positive-bg)}.stat-icon.yellow{background:var(--color-feedback-warning-bg)}.stat-icon.red{background:var(--color-feedback-negative-bg)}.stat-value{font-family:var(--display);font-size:22px;font-weight:500;line-height:1;margin-bottom:3px}.stat-label{font:var(--type-xs);font-family:var(--font-mono);letter-spacing:var(--type-xs-tracking);text-transform:none;color:var(--color-text-secondary)}.content{flex:1;display:flex;overflow:hidden;position:relative}.ticket-panel{flex:1;display:flex;flex-direction:column;overflow:hidden}.filters-bar{padding:14px 24px;display:flex;align-items:center;gap:8px;border-bottom:1px solid var(--border);background:var(--surface)}.filter-chip{display:inline-flex;align-items:center;box-sizing:border-box;height:var(--control-h-sm);padding:0 var(--space-10);border-radius:var(--radius-sm);border:1px solid var(--color-border-default);background:transparent;color:var(--color-text-secondary);font:var(--type-sm);font-family:var(--font-mono);cursor:pointer;transition:background var(--duration-fast) var(--easing-default),border-color var(--duration-fast) var(--easing-default),color var(--duration-fast) var(--easing-default)}.filter-chip:hover{border-color:var(--color-accent-primary);color:var(--color-accent-primary)}.filter-chip.active{background:var(--color-button-primary-bg);border-color:var(--color-button-primary-bg);color:var(--color-button-primary-fg)}.ticket-list{flex:1;overflow-y:auto}.ticket-list::-webkit-scrollbar{width:4px}.ticket-list::-webkit-scrollbar-thumb{background:var(--border);border-radius:var(--radius-sm)}.ticket-item{display:flex;flex-direction:column;gap:6px;padding:12px 16px;margin:8px 14px;border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);cursor:pointer;transition:background var(--duration-fast),border-color var(--duration-fast),transform var(--duration-fast),box-shadow var(--duration-fast);position:relative;animation:fadeIn .3s ease both}.ticket-item:hover{background:var(--surface2);border-color:var(--color-accent-primary-border);box-shadow:var(--shadow-card)}.ticket-item.selected{border-color:var(--accent);background:var(--color-accent-primary-bg)}.ticket-item.selected:before{display:none}.ticket-row-top{display:flex;align-items:center;gap:10px}.ticket-row-bottom{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-left:26px}.ticket-item.no-check .ticket-row-bottom{padding-left:0}.row-meta-line{display:flex;flex-wrap:wrap;align-items:center;gap:6px;font-family:var(--mono);font-size:11px;color:var(--muted);flex:1;min-width:0}.meta-sep{color:var(--muted);opacity:.45;margin:0 2px}.ticket-check{width:16px;height:16px;cursor:pointer;accent-color:var(--accent);margin:0;flex-shrink:0}.ticket-check-placeholder{width:16px;height:16px;flex-shrink:0;display:inline-block}.row-id{font-family:var(--mono);font-size:11px;color:var(--muted);font-weight:500;flex-shrink:0}.row-title-block{display:inline-flex;align-items:baseline;gap:16px;flex:1 1 auto;min-width:0;overflow:hidden}.row-title{font-family:var(--display);font-size:14px;font-weight:500;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex-shrink:1;min-width:0}.row-status-dot{width:7px;height:7px;border-radius:50%;display:inline-block;margin-right:5px;background:var(--muted);flex-shrink:0}.row-status-dot.status-open{background:var(--green)}.row-status-dot.status-progress{background:var(--accent)}.row-status-dot.status-pending{background:var(--yellow)}.row-status-dot.status-closed{background:var(--muted)}.row-status-inline{font-family:var(--mono);font-size:11px;font-weight:500;display:inline-flex;align-items:center;line-height:1;flex-shrink:0}.row-status-inline.status-open{color:var(--green)}.row-status-inline.status-progress{color:var(--accent)}.row-status-inline.status-pending{color:var(--yellow)}.row-status-inline.status-closed{color:var(--muted)}.meta-topic{font-weight:500;text-transform:lowercase}.meta-topic.tag-bug{color:var(--red)}.meta-topic.tag-feat{color:var(--accent)}.meta-topic.tag-q{color:var(--yellow)}.meta-topic.tag-info{color:var(--green)}.row-autoclose{font-weight:500;cursor:help}.row-autoclose-configured{color:var(--muted);opacity:.8}.row-autoclose-active{color:var(--yellow)}.row-autoclose-overdue{color:var(--red)}.row-comments{color:var(--yellow);font-weight:500;cursor:pointer;padding:1px 6px;border-radius:var(--radius-md);transition:background var(--duration-fast)}.row-comments:hover{background:var(--color-feedback-warning-bg)}.comments-list{max-height:50vh;overflow-y:auto;border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface2);padding:4px;margin-bottom:14px}.comments-item{padding:10px 12px;background:var(--surface);border-radius:var(--radius-md);margin-bottom:6px;border-left:3px solid var(--color-feedback-warning-border)}.comments-item:last-child{margin-bottom:0}.comments-item-head{display:flex;align-items:center;gap:8px;margin-bottom:6px;font-family:var(--mono);font-size:11px}.comments-item-author{color:var(--accent);font-weight:500}.comments-item-time{color:var(--muted)}.comments-row-edited{color:var(--muted);opacity:.75;font-style:italic}.comments-item-actions{margin-left:auto;display:inline-flex;gap:4px}.comments-action-btn{background:transparent;border:1px solid transparent;color:var(--muted);cursor:pointer;width:24px;height:24px;border-radius:var(--radius-sm);display:inline-flex;align-items:center;justify-content:center;font-size:12px;transition:background var(--duration-fast),color var(--duration-fast),border-color var(--duration-fast)}.comments-action-btn:hover{background:var(--surface2);color:var(--accent);border-color:var(--border)}.comments-action-btn.comments-action-danger:hover{color:var(--red);border-color:var(--color-feedback-negative-border)}.comments-item-body{font-size:14px;color:var(--text);line-height:1.5;white-space:pre-wrap;word-wrap:break-word}.comments-edit-input{width:100%;min-height:70px;background:var(--surface2);border:1px solid var(--color-accent-primary-border);border-radius:var(--radius-md);padding:8px 10px;font-family:var(--sans);font-size:14px;color:var(--text);outline:none;resize:vertical}.comments-edit-actions{display:flex;gap:6px;margin-top:6px;justify-content:flex-end}.btn-tiny{padding:4px 10px!important;font-size:11px!important;border-radius:var(--radius-md)!important}.comments-add-row{display:flex;flex-direction:column;gap:8px;margin-bottom:14px}.comments-add-input{width:100%;background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius-lg);padding:10px 12px;color:var(--text);font-family:var(--sans);font-size:14px;outline:none;resize:vertical;min-height:60px}.comments-add-input:focus{border-color:var(--color-accent-primary-border)}.comments-add-row .btn-primary{align-self:flex-end}.comments-popover{position:fixed;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:10px 12px;min-width:380px;max-width:560px;max-height:420px;overflow-y:auto;box-shadow:var(--shadow-popover);z-index:9999;font-family:var(--sans)}.comments-popover-title{font-family:var(--mono);font-size:11px;color:var(--yellow);font-weight:500;letter-spacing:normal;margin-bottom:8px;padding-bottom:6px;border-bottom:1px solid var(--border);text-transform:none}.comments-popover-body{display:grid;grid-template-columns:max-content 1fr;column-gap:12px;row-gap:8px;font-size:12px}.comments-row{display:contents}.comments-row-time{font-family:var(--mono);font-size:11px;color:var(--muted);white-space:nowrap;padding-top:1px}.comments-row-text{color:var(--text);line-height:1.45;white-space:pre-wrap;word-wrap:break-word}.comments-popover-loading,.comments-popover-empty{font-family:var(--mono);font-size:11px;color:var(--muted);padding:6px 2px}.meta-assignee{color:var(--accent);max-width:160px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.meta-tag{color:var(--accent2)}.meta-email{color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:240px}.row-email-inline{font-family:var(--mono);font-size:11px;color:var(--muted);flex-shrink:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:280px}.row-email-copy{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;border:none;background:transparent;cursor:pointer;color:var(--muted);font-size:12px;border-radius:var(--radius-sm);flex-shrink:0;transition:background var(--duration-fast),color var(--duration-fast)}.row-email-copy:hover{background:var(--surface2);color:var(--accent)}.row-email-copy.copied{color:var(--green)}.row-client-chip{display:inline-flex;align-items:center;gap:3px;font-family:var(--mono);font-size:11px;color:var(--muted);min-width:0;max-width:240px;overflow:hidden}.row-client-chip+.row-client-chip{margin-left:8px}.row-client-val{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.row-time{font-family:var(--mono);font-size:11px;color:var(--muted);font-weight:500;flex-shrink:0;opacity:.85;margin-right:56px}.bulk-bar{position:fixed;bottom:24px;left:50%;transform:translate(-50%);background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-popover);display:flex;align-items:center;gap:14px;padding:10px 14px 10px 18px;z-index:1000;animation:bulkBarSlide .18s ease}@keyframes bulkBarSlide{0%{opacity:0;transform:translate(-50%) translateY(12px)}to{opacity:1;transform:translate(-50%) translateY(0)}}.bulk-count{display:inline-flex;align-items:center;gap:6px;padding-right:14px;border-right:1px solid var(--border)}.bulk-count-num{font-family:var(--mono);font-weight:500;font-size:14px;color:var(--accent);min-width:22px;text-align:center}.bulk-count-label{font-family:var(--mono);font-size:11px;color:var(--muted)}.bulk-actions{display:flex;align-items:center;gap:8px}.bulk-btn{background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius-md);padding:6px 12px;font-family:var(--mono);font-size:11px;color:var(--text);cursor:pointer;line-height:1;transition:color var(--duration-fast),border-color var(--duration-fast),background var(--duration-fast)}.bulk-btn:hover{color:var(--accent);border-color:var(--accent);background:var(--surface)}.bulk-btn-danger:hover{color:var(--red);border-color:var(--color-feedback-negative-border);background:var(--color-feedback-negative-bg)}.bulk-status-select{background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius-md);padding:6px 26px 6px 12px;font-family:var(--mono);font-size:11px;color:var(--text);cursor:pointer;outline:none;appearance:none;-webkit-appearance:none;-moz-appearance:none;background-image:linear-gradient(45deg,transparent 50%,var(--muted) 50%),linear-gradient(135deg,var(--muted) 50%,transparent 50%);background-position:calc(100% - 13px) 50%,calc(100% - 8px) 50%;background-size:5px 5px,5px 5px;background-repeat:no-repeat}.bulk-clear{background:transparent;border:none;cursor:pointer;width:26px;height:26px;display:flex;align-items:center;justify-content:center;border-radius:var(--radius-md);font-size:16px;color:var(--muted);line-height:1;transition:color var(--duration-fast),background var(--duration-fast)}.bulk-clear:hover{color:var(--red);background:var(--surface2)}.ticket-list-master{display:flex;align-items:center;gap:10px;padding:8px 14px;border-bottom:1px solid var(--border);background:var(--surface);position:sticky;top:0;z-index:5;font-family:var(--mono);font-size:11px;color:var(--muted)}.ticket-list-master .master-check{width:18px;height:18px;cursor:pointer;accent-color:var(--accent);margin:0}.ticket-list-master-label{cursor:pointer;-webkit-user-select:none;user-select:none;color:var(--text)}.ticket-list-master-hint{margin-left:auto}.ticket-list-master-action{background:transparent;border:1px solid var(--border);border-radius:var(--radius-md);padding:4px 10px;font-family:var(--mono);font-size:11px;color:var(--muted);cursor:pointer;transition:color var(--duration-fast),border-color var(--duration-fast)}.ticket-list-master-action:hover{color:var(--accent);border-color:var(--accent)}.ticket-list-master-action:disabled{opacity:.45;cursor:not-allowed}.ticket-list-master-action:disabled:hover{color:var(--muted);border-color:var(--border)}.ticket-list-notice,.ticket-list-pager{display:flex;gap:10px;padding:8px 14px;background:var(--surface);font-family:var(--mono);font-size:11px;color:var(--muted)}.ticket-list-notice{align-items:flex-start;border-bottom:1px solid var(--border)}.ticket-list-pager{align-items:center;border-top:1px solid var(--border)}.ticket-list-notice>.icon-alert{color:var(--red);line-height:1.6}.ticket-list-notice .ticket-list-master-label{cursor:default;color:var(--red)}.bulk-failure-row{color:var(--text);margin-top:4px;line-height:1.5;word-break:break-word}.bulk-assign-list{max-height:360px;overflow-y:auto;border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface2);margin-bottom:14px}.bulk-assign-row{display:flex;align-items:center;gap:10px;padding:9px 12px;cursor:pointer;border-bottom:1px solid var(--border);transition:background var(--duration-fast)}.bulk-assign-row:last-child{border-bottom:none}.bulk-assign-row:hover{background:var(--surface)}.bulk-assign-row.selected{background:var(--color-accent-primary-bg)}.bulk-assign-row.unassign-row{color:var(--muted)}.bulk-assign-row.unassign-row .bulk-assign-avatar{background:transparent;border:1px dashed var(--border);color:var(--muted)}.bulk-assign-avatar{width:26px;height:26px;flex-shrink:0;border-radius:50%;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-family:var(--mono);font-size:11px;font-weight:500}.bulk-assign-info{display:flex;flex-direction:column;gap:2px;flex:1;min-width:0}.bulk-assign-name{font-size:14px;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bulk-assign-email{font-family:var(--mono);font-size:11px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bulk-assign-radio{width:16px;height:16px;border:2px solid var(--border);border-radius:50%;flex-shrink:0;transition:border-color var(--duration-fast),background var(--duration-fast)}.bulk-assign-row.selected .bulk-assign-radio{border-color:var(--accent);background:radial-gradient(circle,var(--accent) 0 35%,transparent 40% 100%)}.row-kebab{position:static!important;width:26px!important;height:26px!important;font-size:16px!important;margin-left:2px!important;margin-right:20px!important;flex-shrink:0;transition:background var(--duration-fast),border-color var(--duration-fast),color var(--duration-fast)!important}.kebab-placeholder{width:26px;height:26px;margin-left:2px;margin-right:20px;flex-shrink:0;display:inline-block}.ticket-item:hover{background:var(--surface2)}.ticket-item.selected{background:var(--color-accent-primary-bg)}.ticket-item.selected:before{content:"";position:absolute;left:0;top:0;bottom:0;width:2px;background:var(--accent)}.ticket-id{font-family:var(--mono);font-size:11px;color:var(--muted);font-weight:500}.ticket-title{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-meta{display:flex;align-items:center;flex-wrap:wrap;gap:6px 10px;font-size:11px;color:var(--muted)}.ticket-meta-email{font-family:var(--mono);font-size:11px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:220px}.ticket-tag,.ticket-status,.tag-chip,.assigned-badge,.detail-actions .detail-action-btn,#ticketTagsRow .msg-action-btn,#ticketTagsRow .tag-add-input{height:26px;box-sizing:border-box;display:inline-flex;align-items:center;font-size:11px;line-height:1}.ticket-tag{padding:0 9px;border-radius:var(--radius-sm);font-family:var(--mono);font-weight:500;gap:5px}.tag-bug{background:var(--color-feedback-negative-bg);color:var(--red)}.tag-feat{background:var(--color-accent-primary-bg);color:var(--accent)}.tag-q{background:var(--color-feedback-warning-bg);color:var(--yellow)}.tag-info{background:var(--color-feedback-positive-bg);color:var(--green)}.ticket-right{text-align:right}.ticket-status{gap:5px;font-family:var(--mono);font-weight:500;padding:0 9px;border-radius:var(--radius-sm)}.status-dot{width:5px;height:5px;border-radius:50%}.status-open{background:var(--color-feedback-positive-bg);color:var(--green)}.status-open .status-dot{background:var(--green)}.status-progress{background:var(--color-accent-primary-bg);color:var(--accent)}.status-progress .status-dot{background:var(--accent)}.status-closed{background:var(--color-surface-2);color:var(--color-text-secondary)}.status-closed .status-dot{background:var(--muted)}.status-pending{background:var(--color-feedback-warning-bg);color:var(--yellow)}.status-pending .status-dot{background:var(--yellow)}.ticket-time{font-size:11px;color:var(--muted);font-family:var(--mono)}.detail-panel{position:absolute;top:0;right:0;bottom:0;width:655px;min-width:400px;max-width:90vw;border-left:1px solid var(--border);background:var(--surface);display:flex;flex-direction:column;overflow:hidden;z-index:10;box-shadow:var(--shadow-popover);transition:width var(--duration-fast) ease}.detail-panel.resizing{transition:none!important}.detail-panel.collapsed{width:32px!important;min-width:32px;box-shadow:none}.detail-panel.collapsed .detail-resizer{display:none}.detail-resizer{position:absolute;top:0;left:-3px;bottom:0;width:6px;cursor:col-resize;z-index:11;background:transparent;transition:background var(--duration-fast)}.detail-resizer:hover{background:var(--color-accent-primary-bg)}.detail-resizer.dragging{background:var(--accent)}.detail-panel.collapsed>*:not(.detail-collapse-toggle){display:none}.detail-collapse-toggle{position:absolute;top:50%;left:-1px;transform:translateY(-50%);width:12px;height:44px;display:flex;align-items:center;justify-content:center;background:var(--surface2);border:1px solid var(--border);border-left:none;border-radius:0 var(--radius-md) var(--radius-md) 0;color:var(--muted);font-size:11px;font-family:var(--mono);cursor:pointer;z-index:5;transition:color var(--duration-fast),border-color var(--duration-fast),background var(--duration-fast),width var(--duration-fast);-webkit-user-select:none;user-select:none;line-height:1;padding:0}.detail-collapse-toggle:hover{color:var(--accent);border-color:var(--accent);background:var(--surface);width:14px}.detail-panel.collapsed 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var(--duration-fast);flex-shrink:0}.detail-email-copy:hover{color:var(--accent);background:var(--surface2)}.detail-email-copy.copied{color:var(--green)}.detail-badges{display:flex;gap:6px;flex-wrap:wrap;align-items:center}.assigned-badge{gap:6px;padding:0 12px;border-radius:var(--radius-sm);background:var(--color-accent-primary-bg);color:var(--accent);font-family:var(--mono);font-weight:500;cursor:help;border:1px solid var(--color-accent-primary-border)}.assigned-badge.unassigned{background:var(--surface2);color:var(--muted);border:1px dashed var(--border);font-weight:500}.assigned-icon{font-size:14px;opacity:.9}.assigned-name{white-space:nowrap}.row-assignee{display:inline-flex;align-items:center;gap:4px;padding:1px 7px;border-radius:var(--radius-lg);background:var(--color-accent-primary-bg);color:var(--accent);font-family:var(--mono);font-size:11px;font-weight:500;line-height:1.4;max-width:160px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;cursor:pointer;transition:background var(--duration-fast),border-color var(--duration-fast)}.row-assignee:hover{background:var(--color-accent-primary-bg)}.row-assignee.row-assignee-empty{background:transparent;color:var(--muted);font-weight:500;border:1px dashed var(--border);padding:0 6px}.row-assignee.row-assignee-empty:hover{background:var(--surface2);border-color:var(--accent);color:var(--accent)}.detail-body{flex:1;overflow-y:auto;padding:18px 22px}.detail-body::-webkit-scrollbar{width:4px}.detail-body::-webkit-scrollbar-thumb{background:var(--border);border-radius:var(--radius-sm)}.section-label{font:var(--type-xs);font-family:var(--font-mono);letter-spacing:var(--type-xs-tracking);text-transform:none;color:var(--color-text-secondary);margin-bottom:var(--space-10);margin-top:var(--space-20)}.section-label:first-child{margin-top:0}.message{margin-bottom:14px;display:flex;flex-direction:column}.message.from-client{align-items:flex-start}.message.from-agent,.message.from-internal{align-items:flex-end}.message.from-internal .msg-bubble{background:var(--color-feedback-warning-bg);border:1px dashed var(--color-feedback-warning-border);color:var(--note-bubble-text, var(--text));border-bottom-right-radius:4px}.msg-internal-badge{display:inline-block;padding:1px 6px;border-radius:var(--radius-sm);background:var(--color-feedback-warning-bg);color:var(--yellow);font-family:var(--mono);font-size:10px;font-weight:500;letter-spacing:normal;vertical-align:middle}.message-system{display:flex;align-items:center;gap:10px;margin:16px 0 14px;font-family:var(--mono);font-size:11px;color:var(--muted);-webkit-user-select:none;user-select:none}.message-system .system-line{flex:1;height:1px;background:linear-gradient(to right,transparent,var(--border),transparent)}.message-system .system-text{padding:4px 10px;border-radius:var(--radius-lg);background:var(--surface2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:80%;letter-spacing:normal}.msg-bubble{max-width:85%;padding:10px 14px;border-radius:var(--radius-lg);font-size:14px;line-height:1.5;word-wrap:break-word;overflow-wrap:anywhere}.md-body>:first-child{margin-top:0}.md-body>:last-child{margin-bottom:0}.md-body p{margin:0 0 .6em}.md-body ul,.md-body ol{margin:0 0 .6em;padding-left:1.35em}.md-body li{margin:.15em 0}.md-body blockquote{margin:0 0 .6em;padding:2px 0 2px 10px;border-left:2px solid var(--border-strong);color:var(--muted)}.md-body code{font-family:var(--font-mono);font-size:.9em;padding:1px 4px;border-radius:var(--radius-xs);background:var(--surface2);word-break:break-word}.md-body pre{margin:0 0 .6em;padding:8px 10px;overflow-x:auto;border-radius:var(--radius-sm);background:var(--surface2)}.md-body pre code{padding:0;background:none;font-size:.85em}.md-body a{color:var(--color-accent-primary);text-decoration:underline}.md-body strong{font-weight:500}.md-body em,.md-body i{font-style:italic;font-synthesis:style!important;font-synthesis-style:auto!important}.md-toolbar{display:flex;align-items:center;gap:4px;margin-bottom:6px;-webkit-user-select:none;user-select:none}.float-tip{position:fixed;z-index:var(--z-tooltip);max-width:280px;padding:6px 9px;background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-md, 0 4px 12px rgba(0, 0, 0, .12));font-size:12px;line-height:1.35;white-space:normal;pointer-events:none;opacity:0;visibility:hidden;transition:opacity var(--duration-fast) var(--easing-default)}.float-tip.show{opacity:1;visibility:visible}.tt-float[data-tt]:hover:after,.tt-float[data-tt]:focus-visible:after,.tt-float[data-tt]:hover:before,.tt-float[data-tt]:focus-visible:before{content:none;display:none}.md-btn{min-width:var(--control-h-xs);height:var(--control-h-xs);padding:0 6px;display:inline-flex;align-items:center;justify-content:center;font-size:12px;line-height:1;cursor:pointer;color:var(--muted);background:transparent;border:1px solid var(--border);border-radius:var(--radius-sm);transition:background var(--duration-fast) var(--easing-default)}.md-btn:hover:not(:disabled){background:var(--surface2);color:var(--text)}.md-btn:disabled{opacity:.5;cursor:default}.md-preview-btn{margin-left:8px}.md-btn-active{background:var(--color-accent-primary-bg);color:var(--color-accent-primary);border-color:var(--color-accent-primary-border)}.md-preview{width:100%;box-sizing:border-box;overflow-y:auto;background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius-lg);padding:10px 12px;font-size:14px;line-height:1.5;color:var(--text)}.md-preview-empty{color:var(--muted)}.merge-hint{margin:12px 0 6px;color:var(--muted);font-size:14px}.merge-options{display:flex;flex-direction:column;max-height:260px;overflow-y:auto}.merge-option{display:flex;align-items:baseline;gap:8px;padding:7px 8px;cursor:pointer;border-radius:var(--radius-sm);border-bottom:1px solid var(--border);font-size:14px;text-align:left}.merge-option:last-child{border-bottom:none}.merge-option:hover{background:var(--surface2)}.merge-option-num{font-family:var(--mono);color:var(--muted);flex:0 0 auto}.merge-option-subject{flex:1 1 auto;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.merge-option-status{flex:0 0 auto;color:var(--muted);font-size:12px}.md-hint{margin-left:auto;font:var(--type-xs);letter-spacing:var(--type-xs-tracking);text-transform:none;color:var(--muted)}.from-client .msg-bubble{background:var(--surface2);border-bottom-left-radius:4px}.from-agent .msg-bubble{background:var(--agent-bubble-bg);border:1px solid var(--agent-bubble-border);border-bottom-right-radius:4px;color:var(--agent-bubble-text)}.msg-bubble.internal-note{background:var(--color-feedback-warning-bg);border:1px solid var(--color-feedback-warning-border);color:var(--note-bubble-text)}.msg-sender{font-size:11px;color:var(--muted);margin-bottom:4px;font-family:var(--mono)}.msg-time{font-size:10px;color:var(--muted);margin-top:4px;font-family:var(--mono)}.msg-edited{font-size:11px;color:var(--muted);font-style:italic;margin-left:4px}.message{position:relative}.msg-actions{display:flex;gap:4px;opacity:0;transition:opacity var(--duration-fast);margin-top:6px}.message:hover .msg-actions{opacity:1}.msg-action-btn{background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius-md);padding:3px 8px;font-family:var(--mono);font-size:11px;color:var(--muted);cursor:pointer;transition:all var(--duration-fast) var(--easing-default)}.msg-action-btn:hover{color:var(--accent);border-color:var(--accent)}.msg-action-btn.danger:hover{color:var(--red);border-color:var(--color-feedback-negative-border)}.msg-countdown{font-family:var(--mono);font-size:11px;color:var(--yellow);padding:3px 8px;border-radius:var(--radius-md);background:var(--color-feedback-warning-bg);border:1px solid var(--color-feedback-warning-border);align-self:center}.msg-countdown.locked{color:var(--muted);background:var(--surface2);border-color:var(--border)}.msg-actions{flex-direction:row;align-items:center}.msg-edit-input{width:100%;min-width:280px;background:var(--surface2);border:1px solid var(--accent);border-radius:var(--radius-lg);padding:8px 12px;color:var(--text);font-family:var(--sans);font-size:14px;outline:none;resize:vertical;min-height:60px}.msg-edit-actions{display:flex;gap:6px;margin-top:6px;justify-content:flex-end}.autoclose-countdown{font-family:var(--mono);font-size:11px;color:var(--muted);padding:0 6px}.autoclose-tooltip{position:fixed;background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:var(--radius-lg);padding:8px 11px;font-family:var(--sans);font-size:12px;font-weight:500;line-height:1.45;max-width:220px;box-shadow:var(--shadow-popover);opacity:0;pointer-events:none;transform:translate(-4px);transition:opacity var(--duration-fast) ease-out,transform var(--duration-fast) ease-out;z-index:9999}.autoclose-tooltip.show{opacity:1;transform:translate(0)}.autoclose-tooltip:before{content:"";position:absolute;top:50%;left:-5px;width:9px;height:9px;background:var(--surface);border-left:1px solid var(--border);border-bottom:1px solid var(--border);transform:translateY(-50%) rotate(45deg)}.autoclose-tooltip.flip:before{left:auto;right:-5px;border-left:none;border-bottom:none;border-right:1px solid var(--border);border-top:1px solid var(--border)}.autoclose-tooltip.flip{transform:translate(4px)}.autoclose-tooltip.flip.show{transform:translate(0)}.autoclose-tooltip-title{font-weight:500;color:var(--yellow);display:flex;align-items:center;gap:5px;margin-bottom:3px;font-size:11px;letter-spacing:normal;text-transform:none}.autoclose-tooltip-body{color:var(--text);font-size:12px}.autoclose-tooltip-hint{margin-top:5px;padding-top:5px;border-top:1px dashed var(--border);color:var(--muted);font-size:11px;line-height:1.35}.tag-chip{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--radius-lg);background:var(--color-accent-primary-bg);color:var(--accent2);font-family:var(--mono);font-size:11px;font-weight:500}.tag-chip .tag-remove{cursor:pointer;opacity:.7;padding-left:2px;font-weight:500}.tag-chip .tag-remove:hover{opacity:1;color:var(--red)}.tag-add-input{background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius-lg);padding:2px 8px;font-family:var(--mono);font-size:11px;color:var(--text);outline:none;width:120px}.tag-add-input:focus{border-color:var(--accent)}.tag-suggestions{position:absolute;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-hover);margin-top:2px;min-width:140px;max-height:200px;overflow-y:auto;z-index:50}.tag-suggestion{padding:5px 10px;font-family:var(--mono);font-size:11px;cursor:pointer}.tag-suggestion:hover{background:var(--surface2);color:var(--accent2)}.deleted-banner{background:var(--color-feedback-negative-bg);border:1px solid var(--color-feedback-negative-border);border-radius:var(--radius-lg);padding:10px 14px;color:var(--red);font-family:var(--mono);font-size:12px;margin:0 22px 14px;display:flex;align-items:center;gap:8px}.deleted-banner strong{font-weight:500}[data-tt]{position:relative}[data-tt]:hover:after,[data-tt]:focus-visible:after{content:attr(data-tt);position:absolute;bottom:calc(100% + 8px);left:50%;transform:translate(-50%);background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:var(--radius-md);padding:6px 10px;font-family:var(--mono);font-size:11px;font-weight:400;line-height:1.45;max-width:280px;width:max-content;white-space:normal;text-align:center;letter-spacing:normal;pointer-events:none;z-index:9999;box-shadow:var(--shadow-popover);opacity:0;animation:tt-show .14s ease-out .35s forwards}[data-tt]:hover:before,[data-tt]:focus-visible:before{content:"";position:absolute;bottom:calc(100% + 3px);left:50%;transform:translate(-50%);border:5px solid transparent;border-top-color:var(--border);pointer-events:none;z-index:9999;opacity:0;animation:tt-show .14s ease-out .35s forwards}@keyframes tt-show{to{opacity:1}}[data-tt-pos=below]:hover:after,[data-tt-pos=below]:focus-visible:after{bottom:auto;top:calc(100% + 8px)}[data-tt-pos=below]:hover:before,[data-tt-pos=below]:focus-visible:before{bottom:auto;top:calc(100% + 3px);border-top-color:transparent;border-bottom-color:var(--border)}[data-tt-pos=right]:hover:after,[data-tt-pos=right]:focus-visible:after{bottom:auto;top:50%;left:calc(100% + 10px);transform:translateY(-50%)}[data-tt-pos=right]:hover:before,[data-tt-pos=right]:focus-visible:before{bottom:auto;top:50%;left:calc(100% + 0px);transform:translateY(-50%);border-top-color:transparent;border-right-color:var(--border)}[data-tt-pos=left]:hover:after,[data-tt-pos=left]:focus-visible:after{bottom:auto;top:50%;left:auto;right:calc(100% + 10px);transform:translateY(-50%)}[data-tt-pos=left]:hover:before,[data-tt-pos=left]:focus-visible:before{bottom:auto;top:50%;left:auto;right:calc(100% + 0px);transform:translateY(-50%);border-top-color:transparent;border-left-color:var(--border)}.detail-panel [data-tt]:not([data-tt-pos]):hover:after,.detail-panel [data-tt]:not([data-tt-pos]):focus-visible:after{bottom:auto;top:calc(100% + 8px)}.detail-panel [data-tt]:not([data-tt-pos]):hover:before,.detail-panel [data-tt]:not([data-tt-pos]):focus-visible:before{bottom:auto;top:calc(100% + 3px);border-top-color:transparent;border-bottom-color:var(--border)}.deleted-banner.deleted-banner-purging{flex-direction:column;align-items:stretch;gap:10px;background:var(--color-feedback-negative-bg);border:1px solid var(--color-feedback-negative-border);padding:14px 16px}.deleted-banner-row{display:flex;align-items:center;gap:10px;font-size:14px}.deleted-banner-sub{font-size:11px;color:var(--muted);opacity:.9;line-height:1.4}.deleted-banner-actions{display:flex;gap:8px;margin-top:2px}.purge-countdown{margin-left:auto;padding:3px 10px;background:var(--color-feedback-negative-bg);border:1px solid var(--color-feedback-negative-border);border-radius:var(--radius-md);font-weight:500;color:var(--red);font-family:var(--mono);font-size:11px;letter-spacing:normal;white-space:nowrap}.purge-countdown-zero{background:var(--color-feedback-negative-bg);border-color:var(--color-feedback-negative-border);color:#fff;animation:pulse 1.2s ease-in-out infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.55}}.ticket-item.ticket-item-purging{opacity:.65;background:repeating-linear-gradient(45deg,transparent,transparent 8px,var(--color-feedback-negative-bg) 8px,var(--color-feedback-negative-bg) 16px)}.ticket-item.ticket-item-purging:hover{opacity:.8}.ticket-item.ticket-item-purging .ticket-check{cursor:not-allowed}.meta-purging{display:inline-flex;align-items:center;gap:4px;color:var(--red);font-weight:500;background:var(--color-feedback-negative-bg);border-radius:var(--radius-sm);padding:1px 7px}.meta-purging i{font-size:11px}.purge-banner-btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;font-family:var(--mono);font-size:11px;font-weight:500;border-radius:var(--radius-md);cursor:pointer;line-height:1;transition:background var(--duration-fast),border-color var(--duration-fast),color var(--duration-fast),transform .06s;-webkit-user-select:none;user-select:none}.purge-banner-btn:active{transform:translateY(1px)}.purge-banner-btn i{font-size:14px}.purge-banner-btn-danger{background:var(--color-feedback-negative-solid);border:1px solid var(--color-feedback-negative-solid);color:var(--color-on-accent)}.purge-banner-btn-danger:hover{background:var(--color-feedback-negative-solid-hover);border-color:var(--color-feedback-negative-solid-hover)}.purge-banner-btn-secondary{background:transparent;border:1px solid rgba(255,255,255,.18);color:var(--text)}.purge-banner-btn-secondary:hover{background:#ffffff0f;border-color:#ffffff52;color:var(--text)}.detail-actions{display:flex;gap:6px;margin-top:10px}.detail-action-btn{background:var(--surface2);border:1px solid var(--border);border-radius:var(--radius-md);padding:4px 10px;font-family:var(--mono);font-size:11px;color:var(--muted);cursor:pointer;transition:all var(--duration-fast) var(--easing-default)}.detail-action-btn:hover{color:var(--accent);border-color:var(--accent)}.detail-action-btn.danger:hover{color:var(--red);border-color:var(--color-feedback-negative-border)}:root{--tk-h: 30px}.ticket-tags-row{display:flex;align-items:center;flex-wrap:wrap;gap:6px;margin-top:10px}.ticket-tags-row .tag-chip{height:var(--tk-h);box-sizing:border-box;padding:0 10px;border-radius:var(--radius-md);background:var(--color-accent-primary-bg);color:var(--accent2);border:1px solid var(--color-accent-primary-border);font-family:var(--mono);font-size:11px;font-weight:500;display:inline-flex;align-items:center;gap:6px;line-height:1}.ticket-tags-row .tag-chip .tag-remove{cursor:pointer;opacity:.5;padding:0 2px;font-weight:500;font-size:14px;line-height:1}.ticket-tags-row .tag-chip .tag-remove:hover{opacity:1;color:var(--red)}.tag-input-group{position:relative;display:inline-flex;align-items:stretch;height:var(--tk-h)}.tag-input-group .tk-input{height:var(--tk-h);box-sizing:border-box;background:var(--surface2);border:1px solid var(--border);border-right:none;border-radius:var(--radius-md) 0 0 var(--radius-md);padding:0 12px;font-family:var(--mono);font-size:11px;color:var(--text);outline:none;width:140px;line-height:1;transition:border-color var(--duration-fast),background var(--duration-fast)}.tag-input-group .tk-input::placeholder{color:var(--muted)}.tag-input-group .tk-input:focus{border-color:var(--accent);background:var(--surface)}.tag-input-group 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